Welcome to Support Shifts a practical resource for navigating the world of customer support work.
With over 9 years of experience in human resources, I’ve developed a strong background in executive recruitment and talent acquisition. I hold a BPsych Honors degree, which initially set me on a path toward clinical psychology, but along the way, I discovered a true passion for career guidance and development. I’m currently pursuing a second honors degree in HR to deepen my expertise in this field.
Support Shifts was created to help job seekers confidently explore opportunities in customer support, whether you’re looking for flexible remote work, your first entry-level role, or a more sustainable career path.
Outside of this blog, I enjoy downtime with my husband and our cat, Luna. I also have a soft spot for reality TV and cheesecake, both excellent ways to recharge after a full day of writing and research.